Privacy Policy

Science Hero respects your privacy and aims to process personal information transparently and responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and what choices you have.

Science Hero is operated by:

David Wegner Stelly Stays Al Barari Building C1, Apartment 52 99999 Dubai United Arab Emirates

support@sciencehero.app

https://www.sciencehero.app

Depending on how you interact with Science Hero, we may collect:

Contact Information — name; email address; information you provide when contacting support.

Report and Newsletter Information — Free Reports requested; Premium Reports purchased; newsletter subscription status; communication preferences; source or campaign through which you discovered Science Hero.

Transaction Information — when purchasing through a payment provider such as Paddle, transaction-related information may include: purchased product; transaction date; price; currency; payment status; transaction or order identifier.

Science Hero does not need to receive or store your full payment-card details where payment is processed by a third-party payment provider.

Technical and Usage Information — we may collect information such as: IP address; device and browser information; pages visited; referral source; interactions with our website; approximate geographic information; analytics and campaign parameters such as UTM codes.

Science Hero publishes content relating to health and scientific research.

We do not intentionally request personal medical records, diagnoses or other sensitive health information through our normal website, Report or newsletter forms.

Please do not submit confidential medical information through general contact or support forms unless specifically requested and an appropriate secure method has been provided.

We may process information to:

• provide requested Free Reports;
• process and fulfil Premium Report purchases;
• provide customer support;
• deliver newsletters where you have subscribed;
• communicate important product or service information;
• understand how users interact with Science Hero;
• improve reports, website usability and customer experience;
• measure marketing and campaign performance;
• prevent fraud or abuse;
• comply with legal and regulatory obligations.

Depending on your location and applicable law, personal information may be processed on the basis of:

• performance of a contract;
• your consent;
• legitimate business interests;
• compliance with legal obligations.

Where consent is the appropriate basis, you may withdraw that consent at any time.

If you subscribe to Science Hero communications, we may send you newsletters, research updates, new-report announcements or similar editorial information.

You can unsubscribe at any time using the unsubscribe link contained in marketing emails.

Unsubscribing from marketing does not necessarily prevent essential transactional emails relating to purchases or requested downloads.

Science Hero uses or may use third-party service providers to operate the platform.

These may include providers for:

• website hosting and infrastructure;
• payment processing and Merchant of Record services;
• email hosting;
• newsletter distribution;
• customer relationship management;
• analytics;
• customer support;
• social-media automation;
• security and fraud prevention.

Current services may include:

Vercel — website hosting and infrastructure. Google Workspace — business email and related services. Paddle — payment processing and Merchant of Record services where enabled.

Additional CRM, newsletter, analytics and automation providers may be added as the platform develops.

Relevant providers may process information according to their own privacy policies and contractual obligations.

Where Paddle processes a purchase, Paddle acts as Merchant of Record and independently processes information necessary to complete the transaction, including payment and tax-related data.

Customers should also review Paddle's applicable privacy and buyer terms.

Science Hero generally receives the information necessary to identify the purchase, fulfil the product and support the customer rather than complete payment-card information.

Science Hero may use cookies or similar technologies for:

• essential site functionality;
• remembering preferences;
• measuring website performance;
• analytics;
• attribution and campaign measurement.

Where legally required, non-essential tracking technologies will be used only after appropriate consent.

A separate cookie notice or consent tool may be implemented as analytics services are activated.

Science Hero serves an international audience and uses technology providers that may process information in countries other than your own.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal data.

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• fulfilling purchases;
• maintaining transaction records;
• providing support;
• complying with tax, accounting and legal requirements;
• maintaining subscription preferences;
• resolving disputes;
• preventing fraud.

Newsletter information may generally be retained until you unsubscribe or request deletion, subject to any legal retention requirements.

We use reasonable technical and organisational safeguards designed to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• disclosure.

However, no internet-based system can guarantee absolute security.

Depending on your location and applicable law, you may have rights including:

• access to your personal data;
• correction of inaccurate data;
• deletion of data;
• withdrawal of consent;
• restriction of certain processing;
• objection to certain uses;
• data portability;
• information about how your data is processed.

Requests can be sent to:

support@sciencehero.app

We may need to verify your identity before processing certain requests.

Science Hero's paid services are intended for adults aged 18 or older.

We do not knowingly solicit personal information from children for purchases.

Our website may contain links to journals, universities, research institutions and other external websites.

Their privacy practices are governed by their own policies.

We may update this Privacy Policy when:

• our services change;
• new technology providers are introduced;
• legal requirements change;
• our data-processing practices evolve.

The latest version will be published on this page.

For questions or privacy requests:

support@sciencehero.app