Refund Policy

Science Hero Premium Reports are digital publications supplied electronically, normally as downloadable PDF files.

Because digital content is generally made available immediately after successful payment, the product can often be accessed in full immediately.

Except where required by applicable law or permitted by the payment provider, purchases are generally final once the digital report has been successfully delivered, accessed or downloaded.

This policy reflects the nature of downloadable digital content, which cannot practically be returned after access has been provided.

UAE technology-based trade rules also recognize specific circumstances in which return rights may cease for content such as books, films or programs that can only be viewed or consumed once.

A refund may be considered where:

• you were charged more than once for the same purchase;
• you received the wrong report;
• the supplied file is materially defective or corrupted;
• you cannot access the purchased report because of a technical problem caused by Science Hero and we cannot resolve the issue;
• the report materially differs from the product description;
• Paddle determines that a refund should be issued;
• applicable consumer law requires a refund.

Where your purchase is processed by Paddle, Paddle acts as the Merchant of Record and seller for the transaction.

Refund requests relating to Paddle transactions may therefore be processed by Paddle under its applicable buyer terms and refund procedures.

Paddle's current terms provide it with discretion to grant refunds, including requests made within 14 days of certain transactions.

Accordingly, this Science Hero Refund Policy does not override any refund or consumer rights that Paddle is required or chooses to provide as Merchant of Record.

When digital content is made available immediately, applicable laws may permit withdrawal rights to end once delivery or downloading begins, particularly where the customer has agreed to immediate performance.

Paddle's buyer terms specifically address immediate digital content delivery and the effect this may have on withdrawal rights.

If you experience a problem with your report, contact:

support@sciencehero.app

Please include:

• your name;
• email address used for the purchase;
• report title;
• order or transaction number, if available;
• brief description of the problem.

Where the transaction was processed by Paddle, we may refer the refund request to Paddle or ask you to use Paddle's Order Support process.

If a download link fails, we will first attempt to restore access or provide a replacement delivery method.

A temporary technical problem does not automatically require a refund where the purchased product can be successfully provided within a reasonable period.

Confirmed duplicate charges for the same intended purchase should be refunded or corrected.

Nothing in this Refund Policy removes consumer rights that cannot legally be excluded or limited under applicable law.

For questions regarding a Science Hero purchase:

support@sciencehero.app